Wednesday, April 20, 2016

Jobs at Hennepin County Libraries!

http://agency.governmentjobs.com/hennepin/job_bulletin.cfm?JobID=1398141


HENNEPIN COUNTY
Department of Human Resources
Hennepin County Government Center
300 South Sixth Street
Minneapolis, MN 55487

http://hennepin.jobs
 
INVITES APPLICATIONS FOR THE POSITION OF:
Patron Experience Supervisor

An Equal Opportunity Employer
SALARY
   $47,249.28 - $73,234.72 Annually
OPENING DATE: 04/08/16
CLOSING DATE: 04/29/16  5:00 PM Central Time

JOB TYPE: Full-time

LOCATION: Varies, Minnesota
DEPARTMENT: Library
THE POSITION
Patron Experience Supervisors are pivotal leaders in creating a Hennepin County where every person has the opportunity and resources to read, graduate, engage, work and learn. Patron Experience Supervisors are leaders in our buildings. They provide a wide variety of tasks related to management, staff supervision, and service delivery to ensure the needs of staff and patrons are met in a safe and welcoming environment. As integral members in the management of Hennepin County Library, they lead and support library system and county initiatives, they collaborate with other managers to identify and provide tools, resources, and development opportunities for ongoing staff learning and growth. They are accountable for maintaining welcoming and operational buildings and services.

Hennepin County Library's (HCL) Library Services Division is creating a list of qualified applicants to fill multiple Patron Experience Supervisor vacancies. The current needs for Patron Experience Supervisors are at East Lake, Eden Prairie, Hosmer, Northeast, North Regional, and Pierre Bottineau/Webber Park Libraries. Those interested in future opportunities at other locations are encouraged to apply at this time as well.

The schedule for these positions is full-time and will include evenings and weekends.

 
The primary duties and responsibilities of these positions include:
  • Lead, support, and supervise staff to prioritize, shape, and coordinate patron services including customer service, collection maintenance, local programs, and community connections
  • Supervise, train, plan, and support the work of assigned staff
  • Provide coaching, performance management, and opportunities for employee development
  • Serve as project manager and/or team leader on local or small-to-medium scoped system-wide programs, projects or initiatives
  • Identify opportunities to apply continuous improvement principles to work in the library
  • Serve on or lead committees and teams to solve problems, improve service, or promote innovation
  • Represent Library Services on organization-wide or community committees and/or task forces, with limited authority to act on the department's behalf
  • Direct materials handling workflow

Best Qualified Candidates will have:
  • Bachelor's degree or higher in public administration, business administration, or other field appropriate to the position and two years or more of experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position.  Note: General administrative work may be substituted for education on a year for year basis
  • Demonstrated ability to deliver inclusive and responsive customer services to diverse communities
  • Experience working collaboratively with teams and groups
  • Ability to create supportive environments, lead change, manage conflict, and evaluate performance
Invitations to interview will be based on an assessment of education and experience.

Hennepin County envisions an organization where our commitment to diversity is fundamental in providing excellent service to our community.
 
If you need assistance to actively participate in the employment process, please email us at HR.ServiceCenter@hennepin.us or call us at 612.348.7855.

Hennepin County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation, public assistance or national origin. If you believe you have been discriminated against, contact the Human Resources Department, A-400 Government Center, Minneapolis, MN 55487, 612.348.7855
APPLICATIONS MAY BE OBTAINED AND FILED ONLINE AT:
http://hennepin.jobs
OR
Hennepin County Government Center
300 South Sixth Street
Minneapolis, MN 55487
EXAM #16LIBB18ram012
PATRON EXPERIENCE SUPERVISOR
RM

Patron Experience Supervisor Supplemental Questionnaire
 
 1.If you would like to include a cover letter, you may copy or type it here.

*2.Indicate which position(s) you are interested in. Check all that apply.
Checkbox East Lake Library (Minneapolis)
Checkbox Eden Prairie Library (Eden Prairie)
Checkbox Hosmer Library (Minneapolis)
Checkbox Northeast Library (Minneapolis)
Checkbox North Regional Library (Minneapolis)
Checkbox Pierre Bottineau/Webber Park Libraries (Minneapolis)
Checkbox Other full-time positions as they become available
Checkbox None of the above
*3.Do you have a bachelor's degree or higher in public administration, business administration or another related field?
Yes Yes    No No
 
*4.For each of your completed post-secondary degrees, state the level (associate's, bachelor's, master's, etc.) and the academic major. If you do not have any completed degrees, type "None" in the space provided.

*5.How many years of experience do you have in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position?
Checkbox I do not have this experience
Checkbox Less than 1 year
Checkbox 1 year or more, but less than 2 years
Checkbox 2 years or more, but less than 3 years
Checkbox 3 years or more, but less than 4 years
Checkbox 4 years or more, but less than 5 years
Checkbox 5 years of more, but less than 6 years
Checkbox 6 years or more
 6.Describe your experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position. If you do not have this experience, type "None" in the space provided.

*7.How many years of customer service experience do you have?
Checkbox I do not have this experience
Checkbox Less than 1 year
Checkbox 1 year or more, but less than 2 years
Checkbox 2 years of more, but less than 3 years
Checkbox 3 years or more, but less than 4 years
Checkbox 4 years or more
*8.Describe your customer service experience, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.

*9.Do you have experience delivering service in a culturally responsive manner?
Yes Yes    No No
 
*10.Briefly describe your experience delivering service in a culturally responsive manner, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.

*11.Do you have experience providing direction or leadership to others, such as mentoring, training, project management, team leading or coaching?
Yes Yes    No No
 
*12.Describe your experience providing direction or leadership to others, such as mentoring, training, project management, team leading or coaching, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.

*13.Your response to this question will help us evaluate the effectiveness of our recruiting sources and methods. Please choose the one source that best describes how you first learned about this job opening. Please review all possible choices before making your selection.
Checkbox Hennepin County or Hennepin County Library (job page or notification email)
Checkbox Hennepin County employee or recruitment representative
Checkbox Friend, family member or colleague who is not a HC employee
Checkbox Career website (Monster, CareerBuilder, Indeed, etc.)
Checkbox LinkedIn
Checkbox College or University (career services, event, instructor, or job board)
Checkbox Community or nonprofit organization (counselor, email, event/job fair, job board)
Checkbox Professional association (job board, event or email)
Checkbox Print advertisement (such as newspaper, flyer, post card, billboard or bus ad)
Checkbox Radio ad
Checkbox Social media (Twitter, Facebook, etc.)
Checkbox Other
*14.For the recruitment source selected above, please provide the specific name of the person, website or media source.

* Required Question