**This position is covered by the AFSCME Technical Union. Union/Fair share deductions may be made.**
The Circulation Department Assistant 3 supports the operations of the University of Minnesota Law Library Circulation Department. This position reports to the Access Services Librarian.
Responsibilities:
40% Circulation Desk Operation and Department Management Assistance: Supervise and maintain the routine operation of the Circulation Desk. Open and manage the library circulation and reserves desk during scheduled times. Staff the Circulation Desk for at least fifteen hours per week during designated times, and other times as needed for coverage. Respond to user inquiries pertaining to law library services and policies. Independently determine how to appropriately direct patrons to the library services, areas of collection, or other departments to best suit their needs. Supervise and maintain study room reservations page. Respond to reserve collection requests. Manage course reserves when designated Library Assistant for Course Reserves is absent. Respond to patron concerns regarding situations affecting the safety, security, and usability of the Law Library. Promptly resolve customer service problems and relay concerns to other Law Library staff as appropriate. Instruct and assist users in the operation of reference computers, photocopiers, Gopher Gold dispenser, microfilm/fiche reader/printer and other equipment as needed. Maintain department operations and respond to patron inquiries in the absence of the Access Services Librarian. Manage patron statistics information and conduct periodical patron counts. Conduct weekly library facility walk-through with Access Services Librarian.
30% Departmental Student Employee Management: Hire, train, and supervise library circulation desk student employees in consultation with the Access Services Librarian. Manage student employee scheduling, organize workflow, and oversee staffing of the circulation desk. Design, implement, and execute training/orientation program for student employees. Maintain and update circulation desk procedure manuals. Instill importance of very strong customer service attitudes upon student employees and act as a model of excellent service. Conduct performance reviews with circulation department student employees and, in consultation with the Access Services Librarian, make recommendations for promotion of student employees. Responsible for taking appropriate disciplinary action or terminating student assistants, in consultation with the Access Services Librarian.
15% Looseleaf Collection Management: Responsible for administration and management of the looseleaf collection. Coordinate with Acquisitions Department regarding missing materials and ordering updated materials. Frequently check the online library system to monitor status updates for looseleaf supplements. Prioritize filing, organization, and distribution of looseleaf periodicals. Personally handle and respond to issues associated with foreign language and problematic sets. Train and supervise staff and student employees in filing looseleaf supplements, emphasizing importance of accuracy and efficiency.
10% Library Communications and Events: Maintain circulation department bulletin board which advertises new materials and library announcements. Collaborate with the Access Services Librarian on other library marketing and communications as requested. Manage displays of faculty publications. Assist with website update projects. Plan law library-hosted events in collaboration with the Access Services Librarian. Oversee and facilitate decorations, setup, and cleanup of events with help of other library staff and student assistants.
5% Other Duties: Assist with faculty TWEN site. Assist with book repair and other cross-departmental projects as needed.
