Library Assistant 3
University of Minnesota - Minneapolis-Saint Paul, MN
***Any offer of employment is contingent upon the successful completion of a background check.***
** Position is represented by AFSCME Technical Bargaining Unit. Dues or Fair Share deductions will be made.**
REQUIRED QUALIFICATIONS:
- Five (5) years of relevant library experience. Up to three (3) years of
college education can be substituted for experience.
- Experience with Microsoft Office Suite, including Excel and Power Point
- Experience developing effective web pages, including basic HTML (hand-coding) and creating and/or CSS
- Demonstrated customer service experience
PREFERRED QUALIFICATIONS/SELECTION CRITERIA:
- Experience working with tables and formulas & creating presentations and working with animations.
- Demonstrated strong written communication skills (as evidenced by cover letter and resume)
- Demonstrated experience reflecting initiative, working well
independently, managing multiple assignments and meeting deadlines
- Familiarity with using library resources, including online catalogs and indexes
- Demonstrated commitment to providing outstanding customer service
- Demonstrated analytical and problem solving skills
- Excellent written and verbal communication skills
- Strong interpersonal skills; ability to work well with others
- Experience creating and manipulating digital media for print and web use
- Demonstrated knowledge of basic graphic/visual design principles and
their applications to the creation of print and digital media
- Experience with the following types of Adobe software: Captivate, Illustrator, Photoshop
- Familiarity with Wiki markup, XHTML, XML, JavaScript, PHP
- Experience creating and maintaining relational databases (Access, FileMaker, etc.)
- Aptitude for learning and applying new software and technologies
- Public speaking and/or teaching experience
- Experience coordinating events
- Experience developing displays and exhibits
Duties/Responsibilities
(30%) Reference & User-Support Services
- Staffs the Bio-Medical Library's Reference desk to provide reference, information and access services that require judgment and informed appraisal of the user's needs, based on thorough working knowledge of relevant library policies, procedures, resources, services and facilities.
- Serves as a front-line staff for digital information services, answering questions via chat and email and making referrals as appropriate.
- Provides direct user instruction in the effective use of digital and physical resources, including sophisticated database search techniques.
- Facilitates guest access to public workstation, resolves issues.
(20%) Technology & Web Support
- Creates, organizes and maintains content on web pages, blogs, Wikis and social networking sites as directed by the Coordinator for HSL Web Presence and the HSL Communications Committee.
- Serves as departmental expert user for specific technologies or software by troubleshooting computer hardware and software problems, providing instruction and answering questions for departmental staff, etc.
- Tests functionality following installation or upgrades of service packs or changes in the configuration to ILS and other software, e.g., Alma.
(12.5%) Committee Work, Special Assignments & General Department Support
- Participates in committees or working groups, as related to skills and/or work assignments; collaborates with others to help plan, problem-solve, create work procedures, and improve workflows.
- Oversees copier maintenance, repair and supplies.
- Coordinates maintenance and repair of public library equipment and facilities in cooperation with Information Technology and Facilities and Operations Management.
- Coordinates the collection, analysis and reporting of statistics related to functional work (e.g. Desk Tracker statistics, copy/print services data).
- Assists library professionals and liaison librarians in data gathering, trend analysis, research and collaborations.
- Creates and maintains signs, displays, posters and brochures for HSL AIS department, liaison colleagues or other groups.
- Maintains awareness of and promotes evolving suite of specialized
"researcher support" tools, policies, trends, and resources at service
points.
- Provides back up support as needed for other activities of the
department.
(12.5%) Instructional Support
- Provides support for workshops, develops online tutorials and other learning objects.
- Creates and maintains both print and online instructional aides.
- Coordinates work on special departmental/liaison programs, projects, and events.
- Provides cross-departmental training on HSL AIS services, resources and best practices to library staff.
(12.5%) Public Services Student Supervision
- Hires, trains and supervises student workers for multiple
functions/locations.
- Develops, coordinates and delivers system wide and customized training for student staff in functions common to all locations (e.g., customer service training). Develops training tools and documentation using multiple methods of delivery (online, etc).
- Assists in preparing student work schedules.
- Works with students to improve performance (e.g. conducting semi-annual performance reviews). Resolves student personnel problems.
- Develops effective communication mechanisms to ensure that students are
aware of changes in policies and procedures.
(12.5%) Stacks Management Support
- Oversees daily operations and management of stack services; resolves complex problems.
- Coordinates and participates in larger collection shift work including measuring; determines staffing levels needed for shift, predicts project spending and submits special payroll funding requests to supervisor when necessary.
Program/Unit Description
The Library Assistant III position is a member of the Access & Information Services (AIS) Department within the Health Sciences Libraries (HSL) division of the University Libraries. The Health Sciences Libraries include the Bio-Medical Library, the Veterinary Medical Library, and the Wangensteen Historical Library. The HSL AIS department directly supports teaching, learning and research in the colleges and schools of the Academic Health Center. More specifically, the HSL AIS department provides access to rich collections; provides excellent user services; works with library customers to help develop informational literacy skills; and creates new digital tools. The department strives to integrate the library and its resources binto the workflow of students and faculty.
Application Instructions
May attach cover letter, please describe what interests you about this job and address all of your qualifications, both required and preferred.
May also attach a current resume and list of references.
Does this position require a background check? Yes
