The University of Minnesota--Twin Cities Libraries are seek
applicants for the position of User Experience Coordinator. This position is
responsible for coordinating system-wide Information Services, designing and
building a curriculum, and delivering training for all library staff who
interact with library patrons. The User Experience Coordinator will provide
direct service to patrons at the Libraries’ most active service point and is
also responsible for collaborating with managers and other library staff to
ensure that service is of a consistently high quality at all library locations
and throughout online environments, including performing regular service
assessments. Additionally, the position provides leadership in working with
University and statewide entities to coordinate 24/7 virtual reference
services.
Required Qualifications:
- Bachelor's degree AND two (2) years of responsible library
experience
- Demonstrated commitment to providing excellent customer
service.
- Experience offering library reference and research
assistance.
Preferred Qualifications:
- ALA accredited MLS/MLIS degree.
- Experience in program assessment and evaluation of library
services.
- Experience providing instruction, reference/information
services and research assistance in an academic library.
- Excellent communication, analytical, interpersonal, and
problem-solving skills.
- Strong interpersonal skills including valuing diversity,
negotiation, tact, and sensitivity.
The West Bank Access and
Information Services Department (AIS) is part of the Research & Learning
Division of the University of Minnesota Libraries. The department is
responsible for most public services in the Wilson and Music Libraries. Wilson
Library contains 3.7 million volumes in general collections in the humanities
and social sciences including: American studies, anthropology, area studies,
art, business, economics, education, film, geography, history, language,
literature, philosophy, political science, religion, sociology and women's
studies and four specialized subject collections. Unit staff deliver services
at four public service points and provide a wide variety of services including
in-person and digital information services, course reserve, library course
instruction, fines services, borrowing & computer access privileges,
materials paging, circulation, and collection management and maintenance.
Full job listing: employment.umn.edu/applicants/Central?quickFind=114261
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Kate Peterson
University of Minnesota Libraries
Wilson Library 180 | Phone: 612-626-3746 | @umnlib
University of Minnesota Libraries
Wilson Library 180 | Phone: 612-626-3746 | @umnlib
