Thursday, September 19, 2013

Job Posting - User Experience Coordinator

The University of Minnesota--Twin Cities Libraries are seek applicants for the position of User Experience Coordinator. This position is responsible for coordinating system-wide Information Services, designing and building a curriculum, and delivering training for all library staff who interact with library patrons. The User Experience Coordinator will provide direct service to patrons at the Libraries’ most active service point and is also responsible for collaborating with managers and other library staff to ensure that service is of a consistently high quality at all library locations and throughout online environments, including performing regular service assessments. Additionally, the position provides leadership in working with University and statewide entities to coordinate 24/7 virtual reference services.

Required Qualifications: 
- Bachelor's degree AND two (2) years of responsible library experience 
- Demonstrated commitment to providing excellent customer service. 
- Experience offering library reference and research assistance. 

Preferred Qualifications: 
- ALA accredited MLS/MLIS degree. 
- Experience in program assessment and evaluation of library services. 
- Experience providing instruction, reference/information services and research assistance in an academic library. 
- Excellent communication, analytical, interpersonal, and problem-solving skills. 
- Strong interpersonal skills including valuing diversity, negotiation, tact, and sensitivity. 

The West Bank Access and Information Services Department (AIS) is part of the Research & Learning Division of the University of Minnesota Libraries. The department is responsible for most public services in the Wilson and Music Libraries. Wilson Library contains 3.7 million volumes in general collections in the humanities and social sciences including: American studies, anthropology, area studies, art, business, economics, education, film, geography, history, language, literature, philosophy, political science, religion, sociology and women's studies and four specialized subject collections. Unit staff deliver services at four public service points and provide a wide variety of services including in-person and digital information services, course reserve, library course instruction, fines services, borrowing & computer access privileges, materials paging, circulation, and collection management and maintenance.

Kate Peterson
University of Minnesota Libraries
Wilson Library 180 | Phone: 612-626-3746 | @umnlib