Tuesday, July 30, 2013

MN Job Posting: Public Service Assistant, Hennepin County Library

Job Title: Public Service Assistant - Various Libraries
Closing Date/Time:vFri. 08/02/13 5:00 PM Central Time
Salary: $12.21 - $16.48 Hourly
Job Title: Public Service Assistant - Various Libraries
Closing Date/Time: Fri. 08/02/13 5:00 PM Central Time
Salary: $12.21 - $16.48 Hourly
Complete Job Posting

An LIT alum and current HCL employee has offered to answer questions for anyone wondering about the job or tips on how to apply. Contact me for more info.

Hennepin County Library is creating a list to fill Public Service Assistant (PSA) positions available currently and in the next few months at city and suburban libraries across Hennepin County.

Public Service Assistants handle all borrowed and returned library books, DVDs, CDs, and magazines, keeping them in correct order for quick and easy customer access. They help customers at the service desk in applying for and receiving library cards, paying fines and returning and checking out materials. These positions require a large amount of physical activity and great attention to detail. In addition to working the day shift, some evening and weekend hours are required. 

The primary duties and responsibilities of this position include:
  • Shelve books, DVDs, CDs, magazines, and other materials in their proper location
  • Assist customers to:
    • Check out/renew materials 
    • Return materials 
    • Pay fines/fees 
    • Process and issue library cards 
    • Explain policies and procedures 
  • Answer customer/staff telephone inquiries giving routine information, referring to appropriate staff and/or taking messages
  • Retrieve library materials from open shelves and closed areas for customers, staff and electronic requests
  • Unpack, sort, organize, distribute/pack library materials from daily deliveries and returns
  • Work with and help volunteers
  • Setup/close down the service desk and secure the building at closing time following established opening and closing procedures
  • Run, use and monitor the Automated Materials Handling System which moves materials automatically with conveyors and other electronic parts
  • Assist customers with all library equipment, troubleshoot basic questions, refer more complex problems to appropriate staff
  • Use a cash register and process daily cash reports 
  • Participate in staff meetings and employee training/development

    Best Qualified Candidates must be at least sixteen years of age or older and will have:
  • Ability to:
    • Stand for long periods of time, bend to the floor, lift a book above one's head, lift/move boxes, and push book carts requiring 20 pounds of push force to move
    • Sort, shelve, and file various library material accurately according to library classification systems (alphabetic, numeric, or alphanumeric)
    • Work with a high level of customer contact with very diverse populations while providing exceptional customer service
    • Use a keyboard for accurate data entry
    • Establish and maintain rapport with the customer and staff, working cooperatively in a team environment
    • Read and follow written and verbal instructions in English
    • Work a flexible schedule including nights and weekends
  • Knowledge of the alphabet and the correct spelling of the English language
  • Working knowledge of computers and computer software, including MS Office and internet browsers

    Invitations to interview will be based on an assessment of education and experience.