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Responsibilities
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This role provides and promotes effective delivery of virtual reference services that facilitate student development and achievement of learning outcomes. This position is highly customer focused, and is often the first point of contact with the library staff. This position reports to the Supervisor – Reference Services and works cooperatively with other library staff to support library services.
- Provide reference and research services for learners, faculty and staff, and assist users in developing effective skills, competencies, and strategies using library databases and other online resources (typically 80 - 100% of duties)
- Assist learners, faculty, and staff in using library resources and services, including instructional and technical assistance in established modes (phone, email, etc).
- Assess the nature of reference queries to determine desired information need.
- Develop proficiency in navigating library research tools and collections.
- Demonstrate initiative in promoting and maintaining learner-and-customer focused services and culture.
- Promote library services and instruction.
- Complete Interlibrary Loan requests.
- Participate as an active member of the Reference Services and library team to accomplish library and departmental goals and initiatives (typically 5 – 10 % of duties)
- Act as a mentor and provide training for other staff.
- Serve on workgroups or committees as assigned.
- Participate in goal setting and planning.
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Qualifications
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- Bachelor’s degree or equivalent; current enrollment in an MLS program is acceptable.
- 1+ years of paraprofessional library experience
- Experience in a educational setting preferred
- Strong commitment to and demonstrated skill delivering customer service.
- Ability to explain, show, and instruct on a broad range of questions, subjects, and topics.
- Ability to work effectively both independently and as a team member with diverse faculty, staff and learners in a dynamic, rapidly changing environment.
- Ability to spend majority of time interacting with people via phone and computer.
- Strong organizational and analytical skills, commitment to accuracy and attention to detail.
- Demonstrated ability using computer applications.
- Evening and weekend hours may be required.
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Job Location
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Capella University
Capella Tower
225 S. 6th St., 9th Floor
Minneapolis, MN 55402
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How To Apply
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Click the apply now button and apply to this job opening. You will be prompted to either login using an existing user ID and password or register for a new account.
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About Capella University
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Capella University is an online university built on graduate degrees, with more than 36,000 students throughout the U.S. and in other countries. Founded in 1993 to provide advanced educational opportunities for working professionals, Capella has become a national leader in online education, offering bachelor's, master's, and doctoral programs. The university's success is built upon a culture that promotes human potential, achievement, innovation, integrity, collaboration, and teamwork. Capella Education Company (CPLA), parent company of Capella University, is publicly traded on the NASDAQ. Capella Education Company was named to the Inc. 500 Hall of Fame for being listed as one of the nation's fastest-growing companies for 7 consecutive years. Capella University is accredited by The Higher Learning Commission and is a member of the North Central Association of Colleges and Schools, located at 230 S. LaSalle Street, Suite 7-500, Chicago, IL 60604-1413, (312) 263-0456, www.ncahlc.org
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Equal Employment Opportunity
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Capella is committed to the development of a multicultural environment. We seek greater diversity in our faculty and staff to broaden our academic experience and to reflect the diversity within our learner community. We value the input of multiple viewpoints and perspectives across the university and our corporate offices. Our goal is to create academic and business communities that are rich with cultural, social and intellectual diversity. Capella is an Affirmative Action/Equal Opportunity employer.
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