An Equal Opportunity Employer | |||||||||
OPENING DATE: 04/08/16
CLOSING DATE: 04/29/16 5:00 PM Central Time
JOB TYPE: Full-time LOCATION: Varies, Minnesota
DEPARTMENT: Library
THE POSITION
Patron Experience Supervisors are pivotal leaders in creating a Hennepin County where every person has the opportunity and resources to read, graduate, engage, work and learn. Patron Experience Supervisors are leaders in our buildings. They provide a wide variety of tasks related to management, staff supervision, and service delivery to ensure the needs of staff and patrons are met in a safe and welcoming environment. As integral members in the management of Hennepin County Library, they lead and support library system and county initiatives, they collaborate with other managers to identify and provide tools, resources, and development opportunities for ongoing staff learning and growth. They are accountable for maintaining welcoming and operational buildings and services.
Hennepin County Library's (HCL) Library Services Division is creating a list of qualified applicants to fill multiple Patron Experience Supervisor vacancies. The current needs for Patron Experience Supervisors are at East Lake, Eden Prairie, Hosmer, Northeast, North Regional, and Pierre Bottineau/Webber Park Libraries. Those interested in future opportunities at other locations are encouraged to apply at this time as well. The schedule for these positions is full-time and will include evenings and weekends.
The primary duties and responsibilities of these positions include:
Best Qualified Candidates will have:
Invitations to interview will be based on an assessment of education and experience.
Hennepin County envisions an organization where our commitment to diversity is fundamental in providing excellent service to our community. | |||||||||
If you need assistance to actively participate in the employment process, please email us at HR.ServiceCenter@hennepin.us or call us at 612.348.7855.
Hennepin County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation, public assistance or national origin. If you believe you have been discriminated against, contact the Human Resources Department, A-400 Government Center, Minneapolis, MN 55487, 612.348.7855 | |||||||||
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| Patron Experience Supervisor Supplemental Questionnaire |
| 1. | If you would like to include a cover letter, you may copy or type it here. | |
| * | 2. | Indicate which position(s) you are interested in. Check all that apply. |
 East Lake Library (Minneapolis) Eden Prairie Library (Eden Prairie) Hosmer Library (Minneapolis) Northeast Library (Minneapolis) North Regional Library (Minneapolis) Pierre Bottineau/Webber Park Libraries (Minneapolis) Other full-time positions as they become available None of the above | ||
| * | 3. | Do you have a bachelor's degree or higher in public administration, business administration or another related field? |
| Yes No | ||
| * | 4. | For each of your completed post-secondary degrees, state the level (associate's, bachelor's, master's, etc.) and the academic major. If you do not have any completed degrees, type "None" in the space provided. |
| * | 5. | How many years of experience do you have in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position? |
| I do not have this experience Less than 1 year 1 year or more, but less than 2 years 2 years or more, but less than 3 years 3 years or more, but less than 4 years 4 years or more, but less than 5 years 5 years of more, but less than 6 years 6 years or more | ||
| 6. | Describe your experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position. If you do not have this experience, type "None" in the space provided. | |
| * | 7. | How many years of customer service experience do you have? |
| I do not have this experience Less than 1 year 1 year or more, but less than 2 years 2 years of more, but less than 3 years 3 years or more, but less than 4 years 4 years or more | ||
| * | 8. | Describe your customer service experience, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided. |
| * | 9. | Do you have experience delivering service in a culturally responsive manner? |
| Yes No | ||
| * | 10. | Briefly describe your experience delivering service in a culturally responsive manner, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided. |
| * | 11. | Do you have experience providing direction or leadership to others, such as mentoring, training, project management, team leading or coaching? |
| Yes No | ||
| * | 12. | Describe your experience providing direction or leadership to others, such as mentoring, training, project management, team leading or coaching, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided. |
| * | 13. | Your response to this question will help us evaluate the effectiveness of our recruiting sources and methods. Please choose the one source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. |
| Hennepin County or Hennepin County Library (job page or notification email) Hennepin County employee or recruitment representative Friend, family member or colleague who is not a HC employee Career website (Monster, CareerBuilder, Indeed, etc.) LinkedIn College or University (career services, event, instructor, or job board) Community or nonprofit organization (counselor, email, event/job fair, job board) Professional association (job board, event or email) Print advertisement (such as newspaper, flyer, post card, billboard or bus ad) Radio ad Social media (Twitter, Facebook, etc.) Other | ||
| * | 14. | For the recruitment source selected above, please provide the specific name of the person, website or media source. |
| * Required Question | ||
